FreshFin Policies

Last Updated: September 2026

Welcome to FreshFin. These policies explain how our online seafood ordering and pickup service works. By placing an order through the FreshFin website, you agree to the policies outlined below.

1. Pickup Policy

FreshFin is an online seafood ordering and pickup service.

We do not provide home delivery.

Customers are required to collect their orders from the designated FreshFin pickup location at the scheduled pickup time.

Once your order is ready, you may receive an order confirmation or pickup notification.

Customers are requested to collect their orders within the specified pickup time.

2. Ordering Policy

Customers can browse the available seafood on the FreshFin website and place orders online.

Before confirming an order, customers should carefully check:

• Fish/seafood selected

• Quantity or weight

• Cutting preference

• Order details

• Pickup information

• Total order amount

Once an order is confirmed, preparation may begin. Therefore, changes or cancellations may not always be possible.

3. Fish Cutting & Preparation Policy

FreshFin provides customers with the option to select their preferred preparation where available.

Customers may choose between:

• Cut Fish – prepared according to the cutting options available on the website.

• Whole / Uncut Fish – supplied whole and uncut.

Cutting options may vary depending on the type and size of seafood.

Customers should select their preferred cutting option carefully before placing the order.

4. Fresh Seafood Policy

FreshFin takes care to prepare and pack seafood hygienically and appropriately for pickup.

As seafood is a fresh and perishable product, customers are advised to collect their orders promptly and maintain proper refrigeration after pickup.

Fresh seafood should be consumed or stored appropriately as soon as possible after collection.

5. Order Cancellation Policy

If you need to cancel an order, please contact FreshFin as soon as possible.

Cancellation requests may be accepted only if the order has not yet been prepared or processed.

Once preparation has started, cancellation may not be possible because seafood is a fresh and perishable product.

6. Refund & Replacement Policy

Because fresh seafood is a perishable product, refunds or replacements are considered on a case-by-case basis.

If you receive an order that has an issue, please contact FreshFin as soon as possible after pickup and provide your order details and, where appropriate, photographs of the product.

Any approved refund or replacement will be handled according to the circumstances of the order.

7. Order Availability

Seafood availability may vary depending on the day's catch, stock availability, size, weight, and other factors.

FreshFin reserves the right to update product availability, quantities, prices, and product information when necessary.

If an ordered item becomes unavailable, FreshFin may contact the customer regarding an alternative, adjustment, or cancellation of that item.

8. Pricing & Payment

Prices displayed on the FreshFin website are subject to change.

The applicable price at the time the order is confirmed will normally apply.

Customers are responsible for ensuring that the payment and order details provided during checkout are correct.

9. Pickup Verification

Customers may be asked to provide their order number, registered mobile number, or other order details when collecting their order.

Please ensure that the correct order is collected before leaving the pickup location.

10. Customer Responsibility

Customers are responsible for:

• Providing accurate contact and order information.

• Selecting the correct fish and cutting option.

• Reviewing the order before confirming it.

• Collecting the order at the scheduled pickup time.

• Properly storing the seafood after pickup.

11. Website Information

FreshFin makes reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the website are accurate.

However, actual seafood may naturally vary in size, shape, colour, weight, and appearance.

Product images are for representation purposes and may not always exactly match the seafood supplied.

12. Changes to These Policies

FreshFin may update or modify these policies from time to time.

Any changes will be posted on this page with the updated date.

13. Contact Us

If you have any questions regarding an order, pickup, cancellation, refund, or any of our policies, please contact FreshFin through the contact details provided on our website.

FreshFin

Fresh Seafood. Your Choice. Ready for Pickup.

FreshFin – Catch the Freshness.